UK near bottom of employee engagement ranking

A survey of more than 7,000 employees across 20 countries suggests UK employees have some of the lowest engagement with their jobs in the world. The Global Perspectives survey, released by global research firm ORC International, placed the UK 18thout of 20 countries. The only countries with lower employee engagement are Japan and Hong Kong. […]

  in Engaged Staff, Staff Ideas & Suggestions - March 23, 2018

How Best Buy dramatically dropped staff turnover

Executives at the US  big-box retailer have spent the last several years rethinking how to boost customer engagement. Turns out, the employee came first.

  in Engaged Staff - February 7, 2018

Failing to engage with staff in ways that foster better Customer Experience

Understanding and interpreting information is critical to improving the customer experience. But many companies overlook their most critical source for direct engagement data: their own employees. Finding the right levers to pull includes listening to the front-line team. Perhaps a support page is inadequate and should be updated, or an advertisement is causing confusion. Internal […]

  in Engaged Staff, Uncategorized - January 24, 2018

Treat employees well and they will treat customers well

Teating employees with respect, showing appreciation for their work and being an encourager will create a desire in employees to also treat customers and clients well. It will contribute to higher productivity levels and profitability. It makes employees want to come to work and not dread it. It inspires and motivates them to work harder, […]

  in Engaged Staff - December 20, 2017

Executives’ Feedback

Most managers do not prioritize employee feedback when it comes to productivity improvements. Only 26% make this a “high priority.” Nearly 55% will listen to employee concerns but admit they are challenged to address them. Twenty percent said it is “too difficult” to sift through feedback to identify employee challenges. Some 24% of respondents say […]

  in Annual Employee Engagement Doesn’t Work, Engaged Staff - December 20, 2017

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