Don’t Fear Feedback – ‘How You Do Things’
We often fear the opinions and thoughts of others because of the possibility of rejection. Yet feedback is one of the easiest ways to adopt a fresh pair of eyes. Feedback can validate or dismantle our direction, and it keeps us on our toes.
A lack of feedback is toxic to any work environment and deadly to employee experience. As you look to improve your customer experience, make sure no major decisions or opinions go unchallenged. Involve others — employees, customers, prospects, partners in the process — for a new point of view. By embracing the concept of feedback, you establish that opinions besides your own matter.