Increase Customer Experience Efforts by engaging with internal and external facing staff

  in Uncategorized - August 4, 2017

Any organisation that wants to be customer-centric has to ultimately master a number of core  competencies, one of which is ‘staff engagement’. When the organization engages all staff around the mindset that customer experience is everyone’s business, it makes it possible to tap into a wealth of energy and ideas of a broader set of employees, which helps customer experience efforts succeed in the present and sustain that success over time. ( Temkin )

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